My passion lies in driving strategic business growth and digital innovation. I thrive on exploring areas such as Fintech Solutions, Digital Transformation, Channel Management, Cost Optimization, Customer Experience, and fostering inclusive, high-performing teams to deliver impactful results.
Honors & Awards
Network Management Award
Issued by Remittance Association Singapore · Oct 2024
Accepting the award from Mr Shawn Huang Wei Zhong
(Senior Parliamentary Secretary, Ministry of Education and Ministry of Finance)
for Transformation of Western Union from a Retail Organization to a Digital Organization
Fraud Prevention and Keeping Consumers safe
Issued by Woodlands Police Division · Jul 2024
for Outstanding Contribution towards Preventing Fraud and keeping the Singapore community safe
CEO Award
Issued by Hikmet Ersek CEO of Western Union Services · Mar 2015
Western Union had significant goals for 2014 to execute our Know Your Agent requirements and meet regulatory commitments
As a team, we exceeded the 2014 goals, and delivered results well under the expense budget.
Areas of Expertise
Digital Product Owner
Agile ways of working for complex
multi-geography projects
Digital Transformation
Fintech Solutions
Adoption of Artificial Intelligence/Machine Learning
API Integration
MIS & Data Management
Project Management
Customer Service Excellence
Analytics and Portfolio Management
Business Process Re-engineering
Fraud Risk Management
Profitability Management
Payment Capabilities
Sales Management
Channel Management: Online/Retail
Sales and Marketing
Remittance Regulations
Leadership / Stakeholder Management
Strategic Planning and Execution
Performance Management
Experience
Western Union Singapore
2007 - Present
Head of Business Development Singapore
Feb 2023 - Present · 1 yr 11 mos
Operations Head
(Singapore, Malaysia, Brunei, Indonesia and Philippines and Indo China)
May 2018 to Jan 2023 · 4 yrs 9 mos
Operations Head (Singapore)
Oct 2016 to Apr 2018 · 1 yr 7 mos
Operations Manager
North and East India and Bhutan
May 2007 to Sep 2016 · 9 yrs 5 mos
Wipro BPO Solutions
2002 - 2007
Deputy Manager
Jan 2002 to Apr 2007 · 5 yrs 4 mos
Mayor & Company
1999 - 2001
Senior Executive