Areas of Expertise
Digital Product Owner
Agile ways of working for complex
multi-geography projects
Digital Transformation
Fintech Solutions
Adoption of Artificial Intelligence/Machine Learning
API Integration
MIS & Data Management
Project Management
Customer Service Excellence
Analytics and Portfolio Management
Business Process Re-engineering
Fraud Risk Management
Profitability Management
Payment Capabilities
Sales Management
Channel Management: Online/Retail
Sales and Marketing
Remittance Regulations
Leadership / Stakeholder Management
Strategic Planning and Execution
Performance Management
Experience
Western Union Singapore
2007 - Present
Head of Business Development Singapore
Feb 2023 - Present · 1 yr 11 mos
Operations Head
(Singapore, Malaysia, Brunei, Indonesia and Philippines and Indo China)
May 2018 to Jan 2023 · 4 yrs 9 mos
Operations Head (Singapore)
Oct 2016 to Apr 2018 · 1 yr 7 mos
Operations Manager
North and East India and Bhutan
May 2007 to Sep 2016 · 9 yrs 5 mos
Wipro BPO Solutions
2002 - 2007
Deputy Manager
Jan 2002 to Apr 2007 · 5 yrs 4 mos
Mayor & Company
1999 - 2001
Senior Executive